Fifty 410

Pharmacy Patient Support & Reporting

If you received medication from Hyalo Pharmacy, please complete the form below, even if you have not noticed any visible issues with your vial.

If you notice any particles, fibers, or other foreign material in your medication, do not use or puncture the vial. Please retain the medication and its packaging.

Our team is actively working to get answers, and we will communicate updates as verified information becomes available.

We want to get you a resolution as quickly as possible.

We appreciate your patience and trust as we work to make this right.

If you think you're having a reaction or this is an emergency, call 911.

We'll use this to follow up about your report.

It's printed on the vial label, usually after "LOT".

Would you like a replacement or a refund?

We'll confirm your eligibility before issuing a replacement or refund.

We use this information only to follow up on your report.

About refunds

If you choose a refund, we'll contact NewLife on your behalf. You'll be asked to return the medication. We'll confirm your eligibility before issuing a refund.